Política de reembolso

The 100% Money-Back Guarantee applies to purchases made directly from our official Cinzy® website only.

• Refund requests must be submitted within 30 days of delivery.
• Due to the nature of intimate products, items cannot be returned for hygiene reasons. Instead, customers may be asked for a brief description of their issue so we can improve our product and service.
• Refunds apply to the product price only and do not include shipping or expedited delivery fees.
• Limit: one refund per customer/household to prevent misuse.
• Cinzy® reserves the right to refuse refund claims that appear to be fraudulent or abusive.
• Guarantee does not cover damage from misuse, improper cleaning, or unauthorized modifications.
• Processing time for approved refunds is typically 5–7 business days.